Maurice E. Galon
IT OPERATIONS SPECIALIST
IT OPERATIONS SPECIALIST
Professional Experience
Phoebe Putney Health System, Inc. | January 2023 - Present
Managed and coordinated inventory of computers, printers, and other IT equipment across multiple facilities
Managed software license acquisitions and renewals
Oversaw the new contract approval process in collaboration with the legal team
Coordinated the contract renewal process with the legal team and relevant stakeholders
Oversaw new equipment acquisitions and processed warranty claims
Maintained spare parts inventory, optimizing availability and reducing downtime
Collaborated with IT and administrative teams to ensure inventory aligns with operational needs
Developed order status tracking tools to facilitate interdepartmental communication and collaboration
Galon Independent, LLC | December 2020 - December 2022
Troubleshot hardware and software issues (PCs, Macs, peripherals)
Oversaw new equipment acquisitions and processed warranty claims
Collaborated with IT and administrative teams to ensure inventory aligns with operational needs
Developed order status tracking tools to facilitate interdepartmental communication and collaboration
Ministry of Justice and Police | February 2015 - November 2020
Provided telephone, in-person, and online support to end users
Configured and troubleshot shared drives and resources
Ran network cabling through several office environments
Monitored and maintained the use and connectivity of printers and print servers
Assisted with desktop PCs and server antivirus systems and updates
Provided desktop management including images, hardware, and software
Installed hardware and peripheral components such as monitors, keyboards, printers, and disk drives
Diagnosed and troubleshot hardware failures, replacing failed hardware as needed
Inventory Management
Warranty Claims Processing
ConnectWise/Spiceworks
Microsoft Office
Meditech
Meditract
Customer Service and Support
Tact and discretion when working with clients and protected information
Able to think critically, problem-solve, and take initiative
Able to work independently and in team-oriented environments
CompTIA Network+ CE (December 2021 - December 2024)
CompTIA A+ CE (July 2019 - December 2024)
Bachelor of Information Technology | August 2024 - Present
Information & Communications Technology | October 2013 - May 2015
Business Administration | August 2008 - December 2011
High School Diploma | August 2005 - May 2008
English
Dutch
Surinamese
Service Desk Manager
+597 866-8410
archie_27@hotmail.com
Senior Service Desk Officer
+597 841-6073
ray.imankarijo@ict.juspol.sr
Service Desk Officer
+597 892-7643
christinesamiran@gmail.com