I am an IT professional with eight years of experience in tier 1 and tier 2 help desk support, as well as two years of experience in inventory management. I have strong communication and analytical skills, and am also a team player with a keen eye for detail.

Inventory Coordinator

Phoebe Putney Health System, Inc. | January 2023 - Present

• Managed and coordinated inventory of computers, printers, and other IT equipment across multiple facilities

• Managed software license acquisitions and renewals

• Oversaw the new contract approval process in collaboration with the legal team

• Coordinated the contract renewal process with the legal team and relevant stakeholders

• Oversaw new equipment acquisitions and processed warranty claims

• Maintained spare parts inventory, optimizing availability and reducing downtime

• Collaborated with IT and administrative teams to ensure inventory aligns with operational needs

• Developed order status tracking tools to facilitate interdepartmental communication and collaboration

Freelance IT Consultant

Galon Independent, LLC | December 2020 - December 2022

• Troubleshot hardware and software issues (PCs, Macs, peripherals)

• Oversaw new equipment acquisitions and processed warranty claims

• Collaborated with IT and administrative teams to ensure inventory aligns with operational needs

• Developed order status tracking tools to facilitate interdepartmental communication and collaboration

Service Desk Officer

Ministry of Justice and Police | February 2015 - November 2020

• Provided telephone, in-person, and online support to end users

• Configured and troubleshot shared drives and resources

• Ran network cabling through several office environments

• Monitored and maintained the use and connectivity of printers and print servers

• Assisted with desktop PCs and server antivirus systems and updates

• Provided desktop management including images, hardware, and software

• Installed hardware and peripheral components such as monitors, keyboards, printers, and disk drives

• Diagnosed and troubleshot hardware failures, replacing failed hardware as needed

Georgia Southern University

Bachelor of Information Technology | August 2024 - Present

Polytechnic College Suriname

Information & Communications Technology | October 2013 - May 2015

Florida Agricultural & Mechanical University

Business Administration | August 2008 - December 2011

Christian Liberty Academy

High School Diploma | August 2005 - May 2008

• English

• Dutch

• Surinamese